Thank you so much for your involvement with the Owner's Club Forum! We hope you've gotten some great information and had the chance to interact with other owners on the current system.

We are excited to announce that a full Forum system upgrade is under way, which will make it even easier to get answers to your questions, help other owners by using your boating experience, and receive dependable advice from our network of experts. While things may look and operate a little differently, we believe the new system will ultimately improve your Forum Member experience.

We are doing everything we can to transition your account smoothly without you having to change your current login, username or password. You should be able to get into your account exactly the same way once the transition takes place. However, if you have any questions or comments, please leave a comment in the General Discussions category.

We look forward to sharing new features with you as we upgrade and improve your Owner's Club Forum experience!

PE 220SL exposed seat staples have done a lot of damage to my vinyl when opening to access storage

I have had my boat 1 month total and a ton of the vinyl is already damaged because the staples under the seat rest on the flat vinyl piece when seats are opened to access the storage area below the seats. Seems like a very poor design flaw. I am going to need a lot of vinyl replaced and also will need some new seats / furniture where 2 corners meet and have rubbed together causing both to tear open. This is so frustrating given I have used the boat like only 3-4 times so far. I am not too proud to take friends out to show off my new boat with all the damage. It can all be fixed during the winter but then what is the solution so it does not happen again? Makes it tough when boat I will have boat in the Southeast this winter and my selling dealer is in the north. Does anyone have experience with Godfrey warranty work ? Also, how tough will it be to get another Sweetwater dealer to take care of these issues ?
2013 Sweetwater 220SL Tritoon
150 hp Mercury 4 stroke
Genesis tritoon Galvanized Trailer 



·

Comments

  • Capt_SteveCapt_Steve Posts: 165Member admin
    @SweetH20 ... any local Sweetwater dealer can handle this for you. If you need help tracking down contact info for someone near the boat, just need the zip code. Passing the design comments to the engineering team and Matt in Godfrey Customer Support. He can help coordinate your repairs. mstewart@nauticglobalgroup.com
    ·
  • Capt_SteveCapt_Steve Posts: 165Member admin
    @SweetH20 ... just confirmed that this is a known issue, and Sweetwater will coordinate repair through your closest dealer.
    ·
  • SweetH20SweetH20 Posts: 14Member
    Capt Steve. Thanks so much for following up on this.
    2013 Sweetwater 220SL Tritoon
    150 hp Mercury 4 stroke
    Genesis tritoon Galvanized Trailer 



    ·
  • dodgerdodger Posts: 12Member
    Wow, awsome service, thanks Capt_Steve!
    ·
  • SweetH20SweetH20 Posts: 14Member
    Wanted to update all on this issue.  I have spoke with Clint in the Warranty Dept. at Godfrey and he has been very helpful in many ways.   I will let you know how this turns out.  Seems like the new vinyl / seats will take 8-10 weeks to arrive to the Dealer  from the factory.  Winter here is a good time to have this done since the boat is in storage now anyway.  
    2013 Sweetwater 220SL Tritoon
    150 hp Mercury 4 stroke
    Genesis tritoon Galvanized Trailer 



    ·
  • SweetH20SweetH20 Posts: 14Member
    Worked with Clint and local deal to solve this issue.  Manuf. shipped all new seats to the Dealer and they were installed recently and look great.  The seats were shipped with the same staples exposed which would have caused the same issue again but Manuf sent some protectors which solved the issue and all is good.  I must say I am very impressed with Nautic Global the way they have handled my Warranty issues.  This is a very stand up company based on my experience.  I will never buy a new boat except this brand based on the excellent Customer Service I have experienced.  (and no, I am in any way affiliated with the company,  just a very happy Customer !)
    2013 Sweetwater 220SL Tritoon
    150 hp Mercury 4 stroke
    Genesis tritoon Galvanized Trailer 



    ·
Sign In or Register to comment.